FAQ and troubleshooting

Visit the distributor page to find your reseller and request a quote. If no reseller is available in your country, please contact the headquarters in Switzerland directly.

Freelap technology is ideal for athletics, skiing, biathlon, motocross, speed skating, soccer and American football. Freelap adapts to any discipline that requires timing with a start, laps and a finish.

Yes.

Yes.

Freelap products come with a 2-year warranty. For any after-sales service request, please contact your reseller or the headquarters in Switzerland.

Download the relevant user manuals from Documentation and support > Products and manuals.

• For FxChip BLE and FxMotion, visit the athletics page.
• For FxChip, visit the alpine skiing page.

You can find the transponder ID directly on the device. It uses the following format : 2 letters – 4 digits.

Each product has its own battery level checking and charging system. Please refer to the manual of the product concerned.

For optimal and accurate results, it is essential to follow the instructions provided in the Sport-specific guides. Setup examples adapted to your discipline are also preconfigured in MyFreelap.

Limit each path to a maximum of 11 transmitters per transponder and per lap with FxChip BLE and FxChip.

Limit each path to a maximum of 5 transmitters per transponder and per lap with FxMotion.

Respect a minimum of 10 meters or 0.7 seconds between 2 transmitters.

No, there is no maximum distance between 2 transmitters.

Consult the full sport-specific guide corresponding to your discipline to attach the transponder correctly.

Place your mobile device between 10 m and 50 m after the FINISH transmitter, approximately 1 meter above the ground. Do not place your device on the ground.

Data is received and displayed instantly each time the athlete passes a finish transmitter coded as FINISH.

Yes.

• Collecting training data live. The transponder communicates with the app via Bluetooth.
• Analyzing athlete progress.
• Updating your Freelap products.

Use MyFreelap on iOS 13.0 minimum and Android 7.0 minimum.

Yes, Click here

Oui. Activez le Bluetooth pour recevoir les données. Pour utiliser le mode hors-ligne, connectez-vous d’abord à votre compte en mode en ligne avant l’entraînement.

Yes.

Yes.

English, French, Chinese and Korean.

Always keep the app updated to the latest available version. When an update is available, open your app store, search for MyFreelap, then tap Update.

MyFreelap Legacy is the former MyFreelap app. Most MyFreelap Legacy features are now available in MyFreelap.

We recommend using MyFreelap.

FDM features are now available in the MyFreelap app.

However, you can still use FDM to update older products in the range, such as FxSwim, first-generation Relay Coach and first-generation LED Display.

If updates are available, you will be notified in the MyFreelap app.

Yes. Receive your live timing data throughout training on a smartwatch. For now, use the MyFreelap Legacy app for this purpose. This feature is not yet available in MyFreelap.

Use an Apple Watch from watchOS 5.1, a Wear OS watch from Wear OS 2.0, or a Samsung Gear from Wear 3.0. Garmin and Fitbit watches are not compatible.

Check that you are using the right products for your discipline, that the app is open and in the foreground on iOS, that Bluetooth and Location Services are enabled on the mobile device, that the transmitters are turned on and correctly coded, that at least one transmitter is coded as FINISH, that there are no more than 11 transmitters on the path, that they are spaced at least 0.7 s / 10 m apart, that the transponder is correctly attached, that the athlete properly passes through the detection zones, that your devices and apps are up to date, that the mobile device is correctly placed between 10 m and 50 m after FINISH and approximately 1 m above the ground, that the battery is not empty, and that you are not in the immediate vicinity of a railway line.

If the ID has reset to AA-0001, follow the procedure provided to restore the original FxChip BLE ID. The procedure takes approximately 2 minutes.